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 Policy

Privacy Policy

At Your Tech Tito, we respect and protect your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you contact us, request repair services, or interact with our business online or in person

Information We Collect

We may collect the following information when you contact us or request service:

  • Name, phone number, email address, and location for service scheduling

  • Device details such as model, serial number, repair issue, and service history

  • Photos or diagnostic logs when necessary for repair

We do not collect unnecessary personal information.

How Your Information Is Used

Your information may be used to:

  • Schedule repairs, communicate updates, and confirm appointments

  • Provide pick-up, drop-off or house call services

  • Send repair status, warranty details or receipts

  • Improve our services and customer experience

We do not sell, trade, or share customer data with third parties for marketing or profit.

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Data Security

We take reasonable steps to protect customer information. Data stored digitally or physically is handled securely and only by authorized personnel.

Data Storage & Retention

Device and repair records may be stored for reference, warranty verification, or service history purposes. Personal information may be deleted upon customer request when legally and operationally possible.

Confidentiality in Devices

We do not access personal files, photos, messages or accounts stored on devices unless required for repair and with your permission. Customers are responsible for backing up personal data before service.

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Your device is your property — we respect your privacy always.

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Whatsapp: 5405585076

Fredericksburg, VA 22408, USA

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All devices undergo an initial evaluation to determine the issue before repair. Diagnostic fees may apply if the device is inspected but the repair is declined or not completed due to severe damage or lack of available parts. The customer is responsible for reporting previous repairs or liquid damage, as hidden issues may affect repair success.

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We use high-quality parts sourced from trusted suppliers. Warranty covers defects in parts or workmanship only — not physical damage, liquid exposure, power surge, overheating caused by dust or neglect, or tampering after repair. Warranty time varies depending on service and will be stated at delivery. Naturally, no warranty applies if the device is opened or worked on by a third party after repair

Your Tech Tito does not guarantee data retention. Customers are responsible for backing up files before repair, as any service involving motherboard work, OS installation, SSD replacement or power failure may result in data loss. We are not liable for lost files, accounts, photos, or personal information stored on the device.

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